Matriarch Meadery Pty Ltd (“we/us”) reserves the right to make changes to this website (matriarchmeadery.com) and these terms and conditions at any time. These terms and conditions constitute the entire agreement between you and us and shall supersede any and all preceding and contemporaneous terms or conditions included with any purchase order, whether or not such terms or conditions are signed by us.
If any provision of these terms and conditions is prohibited by law or judged by a court to be unlawful, void or unenforceable, the provision shall, to the extent required, be severed from this agreement without modifying the remaining provisions of this agreement.
The use of this website is operated by the policies, terms and conditions set out below, please read through these carefully. By visiting and continuing to use this website, you accept these terms and conditions.
We may terminate access to matriarchmeadery.com at any time without giving explanation or justification for the termination of access and we will not be liable for any costs, losses or damages arising as a consequence of terminating access.
All information provided on matriarchmeadery.com is for general information purposes. We do not make any warranties about completeness, reliability or accuracy of the information provided.
We are not liable for any losses or damages created by this website or any website linked to or from this website. Links
This site may contain links to other sites on the Internet that are owned and operated by third parties.
You acknowledge that we are not responsible for the operation of or content located on or through any such site and is not liable for any loss or damage suffered from the use of these sites.
Copyright and Trademark Notice
This site is owned and operated by Matriarch Meadery Pty Ltd. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement, are the sole property of Matriarch Meadery Pty Ltd.
You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose.
No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without prior written approval from us.
All rights not expressly granted herein are reserved.
Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
Terms of Sale
By placing an order through matriarchmedery.com, you accept these terms and conditions.
Once you have ordered a product online, we will try our best to get the product to you ASAP. We have linked up with Australia Post Express Post Service to provide fast delivery for all Australian capital cities, major metropolitan and regional areas.
The shipping times we provide are estimates only. We will not be held accountable for late deliveries or loss or damage relating to these late deliveries. In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided.
Postage & Handling
All orders within Australia will be calculated based on the state and suburb of the requested delivery location.
Orders placed before 5pm on each working day, will be dispatched the following day, with delivery being according to AusPost delivery routes and generally within 2-5 days.
Orders placed on the weekends will be handled along with all orders placed up until Monday, 5pm, and delivered according to Auspost delivery routes and generally within 2-5 business days.
Cost for all international delivers will be dependent on final weight of package ordered; with minimum postage & handling starting at $20.00
Orders placed before 5pm on each working day, will be dispatched the following day and will be delivered within 10 working days, subject to customs clearance. Orders placed on the weekends will be handled along with all orders placed up until Monday, 5pm.
Australia Post is a third party and we have no control over and make no warranty in relation to the performance of Australia Post or any other company which we may use to deliver our goods. We will not be responsible for any delay in delivery of your order.
Change of Address
We cannot be held responsible for an incorrect address being entered on your order. Address confirmation is given in the checkout section of the site. If this is not noticed until after your order is finalised, please contact us immediately.
We will attempt to update any incorrect order details, however due to the fast turnaround of our shipping, some orders cannot be adjusted. Matriarch Meadery Pty Ltd cannot be held responsible for incorrectly entered shipping addresses and will not replace orders not delivered as a result of you entering an incorrect address.
Some orders may incur a customs or import duty charge. We do not have any control over these charges or are unable to advise what they will be, as it is based on your own individual countries regulations & compliances. For further information, please contact your local customs office. All charges are to be paid by you, the customer, on delivery of order.
Prices are subject to change without notice. There may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and are not included in your order total. All prices are quoted in Australian Dollars and all credit cards are charged in Australian Dollars.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. A contract for the purchase of the goods will not be formed until your order has been approved, your payment has been approved and we have debited your credit or debit card.
We reserve the right at any time after receipt of your order to accept or decline your order for any reason. We reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit department.
We may require additional verifications or information before accepting any order.
Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.
Acceptance of the Goods
The buyer is responsible for inspecting the goods for fault and notifying us within 5 working days of receiving the goods should there be a fault.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, we shall have the right to refuse or cancel any orders placed for the product listed at the incorrect price.
We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.
If your credit card has already been charged for the purchase and your order is cancelled, we shall immediately issue a credit to your credit card account in the amount of the charge.
All warranties, if applicable, are that of Matriarch Meadery Pty Ltd.
All express or implied guarantees, warranties, representations or other terms and conditions not contained in these terms and conditions, are excluded from these terms and conditions and your contract with us to the maximum extent permitted by law.
To the fullest extent permitted by law, our liability for any warranty or condition implied at law is limited to the replacement of the goods or the supply of equivalent goods.
Refunds & Returns
Returns must be in as new condition with tags attached unless faulty. We recommend sending returns via registered post as we do not accept responsibility for lost items.
We will happily exchange or refund your item provided the item and its packaging are in its original condition with the original tags attached. See below for the time frame your exchange or refund must be made in:
- Exchanges (full price items) – 1 month from date of purchase
- Exchanges (sale items) – 21 days from date of purchase
- Refunds (full price items) – 1 month from date of purchase
Refunds will not be made outside these time frames for your change of mind.
If notified before goods have been dispatched, we can accommodate order cancellations. If items have been shipped, Matriarch Meadery Pty Ltd reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.
If you have any questions or comments about our Terms & Conditions please contact us by telephone (+61) 422 314 402 by email, firstname.lastname@example.org or mail:
Matriarch Meadery Pty Ltd
3 Bendigo Street
Matriarch Meadery Pty Ltd reserves the right to modify this agreement at any time